“Barker & Scott did all the heavy lifting yet managed to keep our stakeholders fully engaged so we could make a decision that best served the needs of the whole.”
Barker & Scott worked with senior leadership to assemble a diverse, cross-functional team to participate in all phases of the project. We delivered an assessment of the current systems, a future vision for CRM, and detailed business requirements. And, we facilitated the vendor selection process that enabled Feeding America to select the CRM solution that best fit their needs.
Following the selection of a CRM solution, the organization needed an implementation plan that appropriately prioritized the numerous opportunities for CRM within their large, complex enterprise. Feeding America turned to Barker & Scott to facilitate a planning process that successfully engaged a diverse set of stakeholders, leveraged implementation best practices, and created a phased CRM implementation plan that would minimize risk and maximize value delivery.
About the Client
Feeding America, the nation’s leading domestic hunger-relief charity, provides food to more than 37 million low-income people facing hunger in the United States.
Feeding America engaged Barker & Scott to facilitate a requirements definition and software selection process for an enterprise-wide CRM solution. The goal was to identify a solution that could meet the needs of the national organization and its sizable network of over 200 member food banks.
Barker & Scott know how to run a CRM selection project. They did all the heavy lifting, yet managed to keep our stakeholders fully engaged so we could make a decision that best served the needs of the whole. And on top of being expertly guided, we were entertained. Every meeting involved explosive laughter!–Nancy Kolb
Director, IT Risk and Project Management