“Working with Barker & Scott was a wonderful experience.”
Barker & Scott took the lead in facilitating the development of organizational business rules for the CRM solution. We led a team of representatives from the headquarters office and two pilot affiliates through a series of software design sessions in order to develop a standard configuration and business rules for managing constituent data.
In addition, Barker & Scott provided change management support by crafting communications to key stakeholders and facilitating decision-making meetings with a team of Executive Directors from the affiliates and senior staff from Headquarters. In particular, Barker & Scott’s best practice expertise and “lessons learned” from other organizations provided significant value to Easter Seals in helping to plan for the adoption of new models for data sharing and fundraising collaboration.
Easter Seals has been helping individuals with disabilities and special needs, and their families, live better lives for more than 90 years. Services and support are provided through a network of more than 550 sites in the U.S.
In 2007 the organization embarked upon an Organizational CRM Initiative which included plans for deploying an enterprise CRM solution and development of a new collaborative fundraising model. Easter Seals selected Barker & Scott to serve as its strategic consulting partner to provide best practice guidance in carrying out this initiative.
Barker & Scott supported the Association in implementing the recommendations which resulted in:
Significant savings of staff time through the elimination of circular processes
- A centralized point of control for document routing and management
- Improved audit controls
- Faster turnaround time for acknowledgments
Working with Barker & Scott was a wonderful experience. Their extensive knowledge of CRM and nonprofit best practices contributed greatly to the advancement of our multi-year initiative that would develop our enterprise wide database solution, create a framework for collaborative fundraising and lay the foundation for effective business rules and processes, and implement change management. With their help, we were able to articulate a vision, gather support and make early progress in this initiative. Both Doug and Lisa are knowledgeable, professional and complement each other’s strengths and are great to work with.–David Sacchetti
Senior Integrated Marketing Manager