Feeding America

Uniting a network through its constituents.

Feeding America engaged Barker & Scott to facilitate a requirements definition and software selection process for an enterprise-wide CRM solution. The goal was to identify a solution that could meet the needs of the national organization and its sizable network of over 200 member food banks.

“Barker & Scott did all the heavy lifting yet managed to keep our stakeholders fully engaged so we could make a decision that best served the needs of the whole.”

The Details

feed_america 2Barker & Scott worked with senior leadership to assemble a diverse, cross-functional team to participate in all phases of the project. We delivered an assessment of the current systems, a future vision for CRM, and detailed business requirements. And, we facilitated the vendor selection process that enabled Feeding America to select the CRM solution that best fit their needs.

Following the selection of a CRM solution, the organization needed an implementation plan that appropriately prioritized the numerous opportunities for CRM within their large, complex enterprise. Feeding America turned to Barker & Scott to facilitate a planning process that successfully engaged a diverse set of stakeholders, leveraged implementation best practices, and created a phased CRM implementation plan that would minimize risk and maximize value delivery.

The Client

Feeding America

About the Client

Feeding America, the nation’s leading domestic hunger-relief charity, provides food to more than 37 million low-income people facing hunger in the United States.

The Challenge

Feeding America engaged Barker & Scott to facilitate a requirements definition and software selection process for an enterprise-wide CRM solution. The goal was to identify a solution that could meet the needs of the national organization and its sizable network of over 200 member food banks.

Client Feedback

Barker & Scott know how to run a CRM selection project. They did all the heavy lifting, yet managed to keep our stakeholders fully engaged so we could make a decision that best served the needs of the whole. And on top of being expertly guided, we were entertained. Every meeting involved explosive laughter!

–Nancy Kolb
Director, IT Risk and Project Management

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Doug Barker, CIO 100

Doug once again will be participating as a judge at the 30th anniversary edition of the CIO 100 awards, to be held at the Broadmoor in Colorado Springs, CO, August 14-16. The panel of 34 judges are a rich mix of former CIOs, academic experts, and consultants carefully chosen for their expertise in evaluating the CIO 100 submissions for such topics as generating business value through the use of innovative technology.