Alzheimer’s Association

Saving staff time. Improving donor relations.

By improving the Alzheimer Association’s revenue processing system, we were able to cut labor requirements, improve efficiencies and, most important, acknowledge donor support in a more timely and professional manner.

“Barker and Scott had the experience and expertise we needed to reengineer our gift processing.”

The Details

Barker & Scott performed a detailed review and re-engineering of the National Headquarters’ entire revenue processing workflow. DWB 2Barker & Scott utilized its best practice knowledgebase to deliver a set of improvements that addressed all the key components of Alzheimer’s Association’s revenue processing system – people (skills/training for existing staff in Donor Services, Revenue Support Services, Finance, the Contact Center, and other departments), process and data (mail, coding, data entry, system processing, and reporting procedures), and technology (enhancements to CRM and other applications).

The Client

The Alzheimer’s Association

About

The Alzheimer’s Association is the world’s leading voluntary health organization in Alzheimer’s care, support and research. Their mission is to eliminate Alzheimer’s disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health.

Outcome

Barker & Scott supported the Association in implementing the recommendations which resulted in:
Significant savings of staff time through the elimination of circular processes

  1. A centralized point of control for document routing and management
  2. Improved audit controls
  3. Faster turnaround time for acknowledgments

Client Feedback

“Barker and Scott had the experience and expertise we needed to reengineer our gift processing. The workflow steps they implement for us in 2007 are still in place today and provides us with great flexibility to meet the needs of our growing Association.”

–Mark Hopkins
Director of Donor Services

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Join Doug Barker at this year's Bridge Conference

Doug will be co-presenting with Jeremy Cramer, Chief Development Officer for Facing History and Ourselves, on Designing a Major Gift Cultivation Team, Strategy and Plan that Delivers Results. The session fits in perfectly with the theme of the conference, The Art & Science of Fundraising & Marketing, and will be Aug 1 from 2:15 to 3:30.